User's Guide

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1. We offer FREE shipping on all orders HKD500/USD50 over, OR shipping cost will be billed to recipient in standard rate HKD150/USD30.

2. Processing time usually takes 2 business days. Delivery times are based on orders placed between Monday - Friday. In normal case, the total delivery time (including processing time) is 3 - 7 business days for international shipment from Japan. 

3. For customer do not have Paypal account but can pay by credit card, please also select Paypal gateway as they do support/accept credit card payment without charging handling fee.

4. Tracking orders is available, when your order is shipped, you will receive a shipment notification e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain your shipping tracking number and a link to the carrier site. To track the order, click on the link and enter the tracking number.

Shipment

Please note that shipment might be temporary postponed, since occasionally items may be out-of-stock or backordered. Rest assured, in either instance, we surely will process your order at first priority, as our service policy is on FCFS (First-come, first-served) basis without other biases or preferences.

Delivery

We use JapanPost for shipping the items you request. Please note, forwarder strives to provide quick and efficient delivery service to you but delivery time may vary due to the situation of delivery transport, customs clearance, local handling conditions, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). If you have not received your package within a month (latest). Please email us

Duties & Taxes

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of your request and the tax-free threshold, if it exists, for items imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Restricted Items

Due to customs restrictions, some items might not available for international shipment. If so, you will be asked to remove these items and we will return you the money.

Cancel, Return & Exchange

Cancel, return & exchange are not permitted at this time.

Business Days & Holidays

All orders ship Monday - Friday, excluding public holidays within Japan in below.

2019 Public holidays in Japan

January
1ST > New Year's Day
14TH > Coming-of-Age Day

February
11ST > national Foundation Day

March
21ST > Vernal Equinox Day

April
29TH > Showa Day
30TH > People's Holiday * 2

May
1ST > Coronation Day of the new Emperor
2ND > People's Holiday * 2
3RD > Constitution Day
4TH > Greenery Day
5TH > Children's Day
6TH > substitute holiday

July
15TH > Marine Day

August
11ST > Mountain Day
12ND > substitute holiday

September
16TH> Respect-for-th-Aged Day
23RD> Autumnal Equinox Day

October
14TH > Health and Sports Day
22ND > The core enthronement ceremony

November
3RD > Culture Day
4TH > substitute holiday
23RD > Labor Thanksgiving Day

For more information or questions, please email us

Monday - Friday: 10am – 7pm JST, Saturday and Sunday: 10am – 5pm JST